Background
TELUS, a leading telecommunications company, was looking to improve its content management system to better serve its customers. With the increasing amount of digital content being created and consumed, TELUS wanted to ensure that its customers had a secure and convenient way to store and access their personal content. To achieve this goal, TELUS engaged Encore to review its high-level requirements and propose a solution.
Approach
Encore performed a comprehensive analysis of the industry, vendor, technology and architectural requirements for the project. Based on this analysis, Encore proposed a hosted hybrid solution that would integrate with TELUS' existing business and content systems. The solution would include the selection of a best-of-breed partner to develop the end-to-end solution that would meet TELUS' business, technical, security, legal, and content requirements.
Implementation
Encore worked closely with TELUS to ensure that the implementation of the Digital Locker had minimal impact on TELUS' key stakeholders, including its product, technical support, and operations teams. The implementation was successful and the Digital Locker is still in service today.
Outcome
The TELUS Digital Locker has provided TELUS customers with a secure and convenient way to store and access their personal content. The solution has met TELUS' business, technical, security, legal, and content requirements, and has been well received by its customers. TELUS continues to partner with Encore to maintain and improve the Digital Locker to ensure that it remains a valuable asset for its customers.