Carrier Grade Quality
Encore Interactive has an established track record of successfully delivering innovative carrier class products and custom solutions to leading edge IPTV operators. As veterans of the industry, we understand the challenges and requirements that service providers are facing in this dynamic industry and we welcome the opportunity to focus our expertise and work collaboratively with our customers to address those challenges.
Automated Rights Manager (ARM)
Provides immediate and continuous ROI by delivering seamless dynamic linear content rights automation.
In recent years there’s been an explosion in the number of devices, formats and methods used to distribute and consume content. With that explosion, the complexity of rights governing content distribution has intensified - and service providers responsible for enforcing these rights are burdened with increasing operational costs.
ARM is our response to this problem. This turn-key solution automatically ingests, processes and programs content provider rights data, helping operators to achieve immediate and continuous ROI through the automation of day-to-day operations behind content rights management for features like Timeshift, Restart TV, Blackout, and Network DVR. ARM automatically ingests and normalizes different formats of content rights data received, intelligently applying rights for all video platforms, eliminating the chance of human error - giving back time to your engineers, so they can concentrate on more important operational tasks.
Fully extensibile, ARM is designed to integrate with all leading TV platforms including Mediaroom, Mediaroom Reach, MediaFirst, and Accenture’s AVS OTT platform. With 24x7 rights automation, reporting, and error handling ARM will highlight conditions where human intervention is required for rights resolution and will learn from those instances. ARM is a commercially deployed and hardened platform with an ever-increasing portfolio of supported content providers. A proven turnkey solution, ARM takes only a few days to integrate.
Encore’s ARM platform will turn your rights management for timeshift and other features into a predictable, reliable cost saving system that provides immediate and continuous ROI.
Operator Control Center (OCC)
OCC is a powerful operations platform that reduces cost and risk of operational activities in Mediaroom.
Mediaroom operators today typically use the built-in Service Management Tool or “SMT” for making live changes against their video service platform - and this results in long overnight maintenance windows. Encore's Operator Control Centre (OCC) changes this maintenance workflow and decouples the creation of work packages from their execution. Complex multistage maintenance jobs can be created, reviewed and lab tested in business hours and executed with a single command during maintenance windows. Over a typical year, this saves hundreds of hours of overnight maintenance window time.
This centralized management system empowers all tiers of an operations team, from frontline support to senior operations staff and management, offering role-based access, job-based architecture, OCC provides a number of useful out-of-the-box tools, such as tools for managing deployments across multiple channel maps and for rapidly assigning service collection grants to subscriber groups. With granular access controls, OCC enables less technical teams like marketing and helpdesk with powerful tools to immediately improve customers’ TV experience.
In addition, OCC's modular nature makes it easy to build new tools and allow new operational capabilities, while full rollback functionality and audit logs allow you to maintain high standards of configuration management within your mission-critical Mediaroom infrastructure.
Built for full extensibility, OCC is currently being extended to support Ericsson’s MediaFirst platform.
End-to-end OTT video management and delivery platform for community content.
Encore's Community Live is a turnkey managed cloud solution allowing Mediaroom operators to quickly and cost-effectively deploy and manage community content (both live and on demand) across web, TV, web and mobile platforms.
A La Carte ("Pick and Pay")
Allows service providers to rapidly implement self-serve impulse purchasing and channel/package customization for their subscribers.
A proven addition to Mediaroom, this self-serve solution enables subscribers to build their own theme packs through a PF application, driving up ARPU through increased impulse purchasing. A La Carte (ALC) not only increases customer satisfaction but also reduces the workload for customer service management teams.
It offloads content packaging, bundling, and business rules from expensive-to-change business systems, with an administration console that allow operators to build business rules and perform system configuration and maintenance. The solution has a standardized business system interface which ties into BSS, OSS, Content Management Systems, and Mediaroom, and it supports both consumer channel lineup customizations and package purchasing. Also, ALC offers a rich API and SDK for consumer apps (the web, mobile, TV), enabling rapid integration with existing carrier web portals.
ALC is commercially integrated with Mediaroom.